Refund Policy & Cancellation Policy

COTTON STATES HOLDS THE SOLE DISCRETION TO DETERMINE WHETHER A REFUND CAN BE ISSUED.

We reserve the right to modify, revoke, or terminate any discount code at its sole discretion, without prior notice. This includes the right to amend this Policy at any time. Customers are responsible for reviewing this policy periodically for updates and changes.

In the odd case that you do not love your COTTON STATES products or you receive a damaged product, here is our policy on returns:

RETURNS

1. If You Receive a Damaged Product.

Note: Variation in color and patterns, irregularities in block prints are inherent characteristics of handloom products and are not defects. When a fabric is hand block printed or handwoven there will definitely be variations and irregularities due to dye consistency, pressure applied by block printers at the time of printing, various other environmental, situational and human factors. Handblock / Handloom / Hand dyed products are all 100% handmade, each and every block is hand printed by our artisan one at a time.

We try to stay accurate to the true colors of our fabrics, however colors of the products may slightly vary due to screen calibrations and photography.

At COTTON STATES every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage free products. It is quite rare that you will receive a damaged or defective product.

However if a customer does receive a defective product such as a fabric with a tear, hole or if the fabric is damaged in the transit then he/she shall get full refund against the returned products. Please inspect your order on reception and contact us immedietely. In such a case drop us a mail at cottonstatesindia@gmail.com or whats'app us at +91 8591707363 attaching the photo of the defective part of the product. the customer shall return the package by India speed post/ DTDC/ Bluedart or any other reputed courier service (which can provide a tracking Id and one which has regular tracking and delivery update), and share a scanned copy of the courier reciept via email cottonstatesindia@gmail.com or what's app. We shall refund you the shipping charges according to the receipt.

This applies for any product you buy from us.

2. If you change your mind or did not like the product.

If a Customer changed his/her mind or the fabric did not suit the customer's taste and he/she wishes to return whole or partial order, then he/she shall raise a return request. The customer will have to notify us through an email addressed to cottonstatesindia@gmail.com or whats' app us at +91 8591707363. The return request will have to be raised within 7 days of receipt of the order. In such cases the customer will have to ship the product back to us also the customer shall bear the full shipping charges and there shall be no pick up facility to avail.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund process shall be initiated within 4-5 days of receipt of your returned order at the shipping center. In case of fabrics refund will be given only in the form of a voucher. The returned product should be uncut, unused, untampered and unwashed.

Please make sure your parcel is full proof and packed with proper packing material so that the product is not damaged in transit.  

Once your returned products are checked you will be given a choice of either full refund (if the product is not fabric) or a website store credit. If you choose website store credit, you will receive a unique refund voucher of the amount you placed an order for, excluding shipping charges. which you can use the next time you place an order.

This refund voucher will be a code which is to be entered at the time of checkout.

This refund voucher can be used only once. It is valid for 1 month. No minimum amount order is required to avail this voucher.

NOTE : Please note that products bought on sale cannot be returned. Any Fabric less than 2.5 Meters cannot be returned.

 

CANCELLTION

We allow cancellation of your order only if your fabric are not yet cut. If you change your mind then please notify us on Whats'App (+91 8591707363) or email cottonstatesindia@gmail.com immediately.  

NOTE: we are available from MONDAY TO SATURDAY between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.